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POLICY OVERVIEW

By booking a tour with us, you agree to the following terms. General Booking Policy: Tours are for up to nine people, unless you book a private tour. All bookings must be made at least 24 hours in advance. To convert to a private tour, you must book the entire vehicle. Please contact us at booking@louloutoursca.com for private tour inquiries. Cancellation and Rescheduling Policy: You may cancel or reschedule online for free up to 48 hours before your tour. Cancellations or reschedules with less than 48 hours notice are not eligible for a refund. If you do not show up, your booking will be forfeited and you will not be refunded. Payment and Refunds: Full payment is required at booking. Refunds for cancellations made at least 48 hours in advance will be processed within 5-7 business days. Beyond these guidelines, all sales are final. However, if you have a special circumstance, please contact us directly to discuss. Weather and Unforeseen Circumstances: We may cancel any tour due to weather or safety concerns. If we cancel, you will have the option of a full refund or to reschedule. Client Responsibilities: Please arrive 15 minutes prior to departure. For your safety, please follow all instructions from the tour guide. If travelling with children, please bring the necessary equipment like car seats or strollers.